Privacy policy
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1. Overview
Welcome to Consultations App, operated by AsoolTech. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our interview preparation platform.
Our platform connects job seekers with professional HR specialists for mock interview sessions via video consultations. We process personal data to provide this service effectively while maintaining the highest standards of privacy protection.
Important: By using our platform, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you register and use our platform:
- Contact Information: Phone number (with country code), email address (optional)
- Profile Information: First name, last name, profile picture, specialization/field of interest
- Professional Information: Resume/CV files (PDF format), career goals, interview objectives
- Identity Verification: For trainers - identity number, professional certificates, qualifications
2.2 Payment Information
We collect payment-related data to process transactions:
- Payment method preferences
- Transaction history and records
- Wallet balance and transaction details
- Bank account information for withdrawals (IBAN, account holder name, bank name)
Note: We do not store complete credit card numbers. Payment processing is handled by secure third-party payment processors.
2.3 Usage Data
We automatically collect information about how you use our platform:
- Session booking history and preferences
- Trainer ratings and reviews you provide
- Platform interaction data (pages visited, features used)
- Device information (device type, operating system, browser)
- Log data (IP address, access times, app crashes)
2.4 Communication Data
We collect data from your communications:
- Messages sent through our Contact Us form
- Feedback and support requests
- Session evaluation reports and comments
- Push notification preferences
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Creating and managing your account
- Matching you with appropriate trainers based on your needs
- Processing session bookings and payments
- Facilitating video consultation sessions
- Providing evaluation reports and feedback
3.2 Communication
- Sending session reminders and notifications
- Providing customer support and responding to inquiries
- Sending important service updates and announcements
- Processing refunds and transaction confirmations
3.3 Platform Improvement
- Analyzing usage patterns to improve our services
- Monitoring platform performance and reliability
- Developing new features and functionalities
- Ensuring platform security and preventing fraud
3.4 Legal Compliance
- Complying with applicable laws and regulations
- Processing tax obligations (VAT compliance)
- Responding to legal requests and protecting our rights
- Preventing fraud and ensuring platform safety
4. Information Sharing and Disclosure
We share your information only in the following circumstances:
4.1 With Trainers
When you book a session, we share limited information with your chosen trainer:
- Your name and profile picture
- Your resume/CV (if uploaded)
- Session goals and specialization
- Preferred session language
4.2 With Service Providers
We share data with trusted third-party service providers:
- Payment Processors: HyperPay, Tabby, Tamara for transaction processing
- Communication Services: SMS gateway providers for OTP delivery
- Video Platform: Zoom for conducting training sessions
- Cloud Services: Secure hosting and data storage providers
4.3 Legal Requirements
We may disclose your information when required by law:
- To comply with legal obligations or court orders
- To protect the rights and safety of our users
- To investigate fraud or security breaches
- In connection with business transfers or acquisitions
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement comprehensive security measures to protect your personal information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Secure Authentication: OTP-based login system with secure session management
- Access Controls: Role-based access restrictions and multi-factor authentication
- Regular Security Audits: Continuous monitoring and vulnerability assessments
5.2 Operational Safeguards
- Employee training on data protection and privacy practices
- Limited access to personal data on a need-to-know basis
- Regular backup and disaster recovery procedures
- Incident response plan for security breaches
5.3 Platform Security
- Secure hosting infrastructure with 24/7 monitoring
- Regular software updates and security patches
- Fraud detection and prevention systems
- Secure payment processing through certified providers
Your Role: Help us keep your account secure by using a unique phone number, not sharing your OTP codes, and reporting any suspicious activity immediately.
6. Your Privacy Rights
You have the following rights regarding your personal information:
6.1 Access and Portability
- View Your Data: Access your personal information through your profile settings
- Download Records: Export your session history and evaluation reports
- Data Portability: Request a copy of your data in a structured format
6.2 Correction and Updates
- Profile Updates: Modify your name, specialization, and other profile information
- Resume Management: Update, replace, or delete your uploaded resume
- Contact Information: Change your phone number with OTP verification
6.3 Deletion and Restriction
- Account Deletion: Delete your entire account from the Settings page
- Data Removal: Request deletion of specific personal information
- Processing Restriction: Limit how we process your data
6.4 Communication Preferences
- Notifications: Control push notifications and session reminders
- Marketing Communications: Opt out of promotional messages
- Language Preferences: Choose Arabic or English for communications
How to Exercise Your Rights: Contact us through the Contact Us form in the app or email us directly. We will respond to your request within 30 days.
8. Third-Party Services
Our platform integrates with several third-party services:
8.1 Payment Processors
- HyperPay: Credit/debit card processing (Visa, Mastercard, MADA)
- Tabby & Tamara: Buy now, pay later services
- Each processor has their own privacy policies governing data handling
8.2 Video Conferencing
- Zoom: Video session hosting and management
- Session data is governed by Zoom's privacy policy
- We do not record sessions unless explicitly consented
8.3 Communication Services
- SMS Gateways: OTP code delivery and notifications
- Phone numbers are shared only for verification purposes
- Messages are not stored by third-party providers
Third-Party Policies: Please review the privacy policies of these services as they are not controlled by Consultations App.
9. Data Retention
We retain your personal information for different periods based on data type and legal requirements:
9.1 Account Data
- Active Accounts: Data retained while account is active
- Deleted Accounts: Most data deleted within 30 days
- Backup Systems: May retain data for up to 90 days
9.2 Transaction Records
- Payment Records: Retained for 7 years for tax and audit purposes
- Session History: Retained for 3 years for service improvement
- Evaluation Reports: Retained as long as account is active
9.3 Legal Requirements
- Some data may be retained longer to comply with legal obligations
- Fraud prevention data may be retained for security purposes
- Court orders may require extended retention periods
9.4 Data Deletion
When data is deleted:
- Secure deletion methods are used to prevent recovery
- Backup systems are updated to reflect deletions
- Third-party processors are notified to delete their copies
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
10.1 Notification of Changes
- In-App Notifications: Push notifications for significant changes
- Email Notifications: If you've provided an email address
- Platform Announcements: Notifications in the app interface
- Updated Date: "Last updated" date at the top of this policy
10.2 Types of Changes
- Minor Updates: Clarifications and formatting changes
- Material Changes: Significant changes to data handling practices
- Legal Updates: Changes required by new laws or regulations
10.3 Your Continued Use
By continuing to use our platform after changes are posted, you accept the updated Privacy Policy. If you disagree with any changes, you may delete your account.